A group of independent U.K. retailers have filed a £1 billion (about US$1.3 billion) damages claim against Amazon alleging the company has been pushing them out of its online marketplace. The Guardian reported that the claim, brought by about 35,000 sellers and headed by the British Independent Retailers Association, "asserts that between October 2015 and the present day, Amazon used non-public data belonging to the retailers to inform the launch of its own rival products." The claim also alleges that Amazon manipulated access to its "buy box" to divert shoppers away from independent retailers to its own items.
Bira said Amazon was already charging its members a "non-negotiable 30% commission on every product sold on the site" and claims that, by "misusing their proprietary data to bring to market rival products that are sold cheaper, Amazon is effectively pushing many of the U.K.'s independent retailers out of the market.... The consequences of Amazon's abusive conduct have been to inflate its profits and harm the U.K. retail sector, especially the smaller independent retailers who are struggling at a time of difficult economic circumstances."
Bira CEO Andrew Goodacre commented: "One might ask, why would an independent retailer use Amazon if it is so damaging to their business? In reality, we have seen a significant shift in consumer buying behavior and, if small businesses want to sell online, Amazon is the dominant marketplace in the U.K. As a result, for small retailers with limited resources, Amazon is the marketplace to start online trading."
A spokesperson for Amazon said: "We have not seen this complaint, but based on the reporting so far we are confident that it is baseless and that this will be exposed in the legal process. Over 100,000 small and medium-sized businesses in the U.K. sell on Amazon's store, more than half of all physical product sales on our U.K. store are from independent selling partners, and the fact is that we only succeed when the businesses we work with succeed."
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The Booksellers Association of the U.K. & Ireland has launched several initiatives addressing two of its key priority areas: sustainability in bookselling and offering support to booksellers who work on their own.
This includes the third phase of its Bookseller Sustainability Grant, with £40,000 (about $50,920) available to booksellers for projects in the final installment of the £100,000 (about $127,305) the trade body has invested over two years.
As a part of this initiative, Amber Harrison of FOLDE Dorset in Shaftesbury has been appointed the BA's inaugural "sustainability mentor," while Debbie James, owner of Kibworth Books in Leicester and v-p of the BA, has been named its "sustainability champion."
BA managing director Meryl Halls commented: "Sustainability has been a crucial point in our agenda for some time now, and in addition to the third batch of our Sustainability Grant, we're delighted to appoint Amber and Debbie as sustainability mentor and champion respectively. They'll be able to offer additional advice and guidance to booksellers who want to take concrete steps towards making their shops more sustainable."
The BA is reconvening its Sustainable Bookselling Group to act as a driving force in the search for ways in which booksellers can identify relevant issues in this space, conduct research and gather data, help each other solve problems, and source innovative ideas and initiatives.
The association is also creating a Lone Working Group to assist those booksellers who frequently work alone. It is intended to be a self-help group, and will be primarily operate as a Facebook Group where booksellers can communicate with others facing similar challenges. The BA has set up the group in response to the increasing number of booksellers who are operating without full time supporting staff, to share experiences and advice or to bounce ideas off someone in a similar situation.
Halls added: "In addition, with the Lone Working Group, we are keen to offer assistance to any bookseller who spends significant amounts of time working alone. The BA exists to create a network where booksellers can come together to share experiences and tips, and we believe that a dedicated group for booksellers working solo will help build a stronger sense of community."
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Booksellers Aotearoa New Zealand released the results of the organization's Booksellers Pulse Survey--Autumn 24 #001, which has two parts: the first includes four key metrics that will be repeated each survey to help understand business performance, industry confidence, well-being, and advocacy. The second part of the survey allows Booksellers Aotearoa NZ to explore a different theme, beginning initially with supply.
"All our members operate in a local community and have local challenges that are often unique and difficult," the association noted. "This survey does not capture those specifically, but it does capture some of the bigger, macro themes that are affecting our membership and therefore informing the work we do to help bookshops survive and thrive. We'll be pulsing three times a year and over time we'll begin to see trends; for now we have some clear benchmarks." --Robert Gray